||0 of 0 people found the following review helpful.| A blueprint to succeed in tough conversations|By DC-IL|The book is a good read, providing ample examples that will be very familiar to those who have been through tough conversations, either as participants or bystanders. The book offers a framework (or blueprint) to reframe (and retrain) our win/lose thinking into something that can *successfully* get you through a hard talk.||"Failure to Communicate helps you untangle yourself from the grip of emotions during heated exchanges, and clearly navigate through anger, stress, nerves and confusion." --ManagerSmarter.com, September 16, 2008|About the Author
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.
But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and comp... [PDF.bk97] Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them Rating: 4.89 (496 Votes)
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You can specify the type of files you want, for your gadget.Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them | Holly Weeks. I really enjoyed this book and have already told so many people about it!
