(Read and download) The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Business Books)
||4 of 4 people found the following review helpful.| Good book to validate the processes for maintaining competitive advantage in a business|By Roberto Vasquez|This book was a class assignment reading from my first MBA class. The principles and values discussed in this book, with plenty of examples, are very similar to the ones I have found in the agile community. The respect for each other, empowering of the people, collabora|From the Back Cover||Set the "Gold Standard" for your industry.
Define and Refine
Empower Through Trust
It's Not About You
Deliver 'Wow!'
Leave a Lasting Footprint
|"Required reading for anyone who wants to learn how to create p
Discover the secrets of world-class leadership!
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.
... [PDF.xj34] The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Business Books) Rating: 4.73 (595 Votes)
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You can specify the type of files you want, for your device.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Business Books) | Joseph Michelli. I really enjoyed this book and have already told so many people about it!
