||4 of 4 people found the following review helpful.| A great read for those who care about customer care|By Daniel B. Beaulieu|A Great read for Customer Care Okay so I’m a sucker for books about customer service. I look for and read them every chance I get. And I have to say that this is one of the better ones. Especially when you take into consideration how well written and organized this one is. Here is somethi||
"If you are serious about elevating the level of service in your organization, this is your book...Read it and begin your journey from ordinary to extraordinary." --9InchMarketing <
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering “superior” service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their ...
[PDF.ig06] Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Rating: 3.79 (599 Votes)
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You can specify the type of files you want, for your gadget.Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary | Steve Curtin. I really enjoyed this book and have already told so many people about it!
